Support
We're here to help
Stuck on a crew, Premium, or settling up? Check the FAQ below, or email us — a real person reads every message.
FAQ
How do I get help?+
Email support@owecrew.com. We read every message — usually within one working day.
Does everyone need an account?+
No. Share the crew link or QR. Guests open it in the browser, pick a name, and tap what they had.
Is Owecrew free?+
Logging bills, scanning receipts, tap-to-claim and settling up are free — no ads, no daily limits. Premium adds extras for trips and trickier bills.
How does Premium work?+
One person pays. Trip Pass covers one crew for 14 days. Plus is monthly or yearly and covers every crew you are in.
How do we pay each other?+
Owecrew nets who owes who into as few transfers as possible. Pay by bank transfer, Monzo or cash, then mark it paid in the app.
I was charged or need a refund+
Email support@owecrew.com from the address on your receipt with the approximate date and amount. We will sort it.